Education & Training Support 

For Snowflake Education & Training Support, please submit a case to be routed to the appropriate team to assist you further.  

An Education team member will respond as soon as possible.  Non-urgent requests will receive a response within 1-2 US business days. 

Additional FAQs

Visit Frequently Asked Questions

Login Support

Login to Snowflake University (learn.snowflake.com) to view our On-Demand courses:

Please visit Getting Started with Snowflake University

Login to Snowflake Education (training.snowflake.com) to purchase Instructor-Led Training and On-Demand courses:

Snowflake Customers

1. Login or create a Snowflake Community account.
2. Browse and access courses on training.snowflake.com

Snowflake Partners

1. Login to the Snowflake Community using your SPN credentials.
2. Browse and access courses on training.snowflake.com

Note: If you do not have SPN credentials, please visit the Snowflake Partner Network and select “Not a member?” in the lower right-hand corner. 

Snowflake Employees

1. Log in to training.snowflake.com via the SeerTech tile in your OKTA portal

Note: If you do not have the SeerTech tile present, then please submit a ticket with IT via The Lift. 

Snowflake Trial Account/Lab Account Support

Trouble setting up a Snowflake Trial Account?
Submit a Support Case.  The Snowflake Support team manages all Snowflake Trial Accounts.

Trouble logging in to your Snowflake Trial Account?
Submit a Support Case.  The Snowflake Support team manages all Snowflake Trial Accounts.  Do NOT mention training or education, this can cause them to send you back to us.  Trial Accounts are trial accounts regardless of whether you are using them for training or a webinar, or anything else. 

Still Unsure? Please submit a case to the educational team to be routed to the appropriate team to assist you further.