Frequently Asked Questions

How do I sign up for Snowflake University?

How do I login to Snowflake University?

How do I reset the password I use for Snowflake University?

How do I change the email I use to login to Snowflake University?

Did Snowflake change badging vendors to Accredible?

How do I access the Lab Environment?

How Long Does a Snowflake Trial Last?

My Snowflake Trial is expiring soon, can you please extend it?

I Ran Out of Usage and I’m Not Sure What To Do Next?

What Guidance is Available if I Decide to Enter a Credit Credit to Continue in an Expired Trial Account?

So how much does a credit cost?

How Do I Start a Course Over Again with a New Trial?

I had a Snowflake Trial Account in the past that has expired. Is it okay to get another one?

I tried to get a new trial and something went wrong. What should I do?

I have access to my employer's Snowflake Account, can I just do the lab work there?

Can I Use More Than 1 Snowflake Trial Account to Complete the Course?

I have a personal trial account that I set up with a personal credit card in the past. Can I just do the lab work there?

I have a personal trial account that I set up with a personal credit card in the past. Can I just do the lab work there?

What Can I Do If I Receive Unexpected Charges?

I filled out the Snowflake Trial Account Signup form. Now what?

I have a question about the content in a course. Where can I get answers?

I think there is an error or typo in the course and the Snowflake Education team will need to update the content. How can I notify them?

There is a screenshot that is out of date and the Snowflake Education team needs to update it, how can I notify them?

I need a clarification based on the content I have read. How can I get more info?

I followed directions and I got an error or something doesn't look right. How can I get someone to provide me the exact instructions to overcome my particular problem?

I got a \"Does Not Exist or Is Not Authorized\" Error. What should I do?

Are there different kinds of green checks? What do they mean?

I am not seeing white checks inside green circles. I am alarmed. How can I get some reassurance?

I had all the green circle checks a week ago but now I am looking at the course and some of them have disappeared! I am alarmed. How can I get some reassurance?

The Next button is grey and when I look at the course outline I can see that I am on the last page of the course or module. Why can't I get to the next page?

I reached the last page of a course or workshop, and I am sure I completed all the course work but when I revisit the My Courses page of learn.snowflake.com, it still says \"Resume Course.\" How can I get the system to stop saying \"Resume Course?\"

Did some work in Mindtickle and now when I try to visit that page, it gives me a message that snowflakeuniversity.mindtickle.com no longer exists. I had some points in that system and I earned some symbols that were displayed in my profile in the Community, how can I get my symbols and points from Mindtickle?

I use a Mac, prefer Linux, or have a Chromebook, how do I follow step-by-step instructions that were provided with Mac/Linux/Chromebook users in mind?

How long do your courses take to complete?

Where is my Badge?

Oops, I am actually wondering about my Certification! Where is that?

I am definitely asking about a Badge (not a Certification). Where is it?

I changed jobs and want to change the email associated with my badges, how do I do that?

I have passed every DORA check for a Workshop! Why haven't I received my Badge for the Workshop I passed?

Checked all my DORA tests and my Account Locator Submission and I still haven't received my Badge! What should I do?

I posted my NOTE From DORA and asked about my badge but it got deleted. What should I do?

I am getting a Does Not Exist Error or Unknown Grader Function message. What should I do?

Where do I register for the exam?

How much does the exam cost?

How will an unproctored exam be delivered?

How many attempts do I get?

Which identifications are accepted at exam check-in?

India Only - Aadhaar Card Policy Update - Pearson Vue

Will my identification be accepted by Pearson Vue?

How many times can I reschedule my exam?

Can I reschedule my exam if I cannot make my scheduled appointment?

Can I cancel my exam?

What happens if I do not show up for my scheduled exam time?

Am I allowed to use test aides during the exam?

How do I choose between online proctoring or a physical testing center?

I failed my exam, are there any recommendations for next steps?

Who do I contact if I run into an issue with registering for an exam online?

Who do I contact if I run into an issue with scheduling, delivery, or online proctoring when taking an exam online?

Are there any discounts available for SnowPro Certification exams?

I’d like to purchase multiple exam vouchers for my employees, where can I do this?

Will I be able to manage my vouchers through the voucher store?

I need an invoice or receipt for this purchase, will that be available?

I’m running into an issue purchasing a voucher from the SnowPro Certification Store, who can I contact?

What type of questions are there on SnowPro Certification Exams?

Are Practice Exams or Sample Exam Questions available?

Where can I find additional information about Snowflake Instructor Led Courses?

Is training required in order to attempt the SnowPro Certifications?

Are there any On-Demand courses available for SnowPro Certifications?

How is my score reported?

Where will I find my score report?

Will I receive any feedback on my score report?

I took a beta exam, when will I receive my results?

What are my options to renew my SnowPro Core Certification?

What are my options to renew my SnowPro Advanced Certification?

When will my expiration date on my Certification be updated?

What is the cost of the Recertification exam?

Once I pass the SnowPro Certification Exam, when will I receive my digital badge?

How will I know if I’ve earned a badge?

How do I opt in or opt out of Snowflake’s Directory?

How do I verify my Certification? Can I opt in/out of verification?

What’s to keep someone else from copying my badge and using it?

Where and how can I share my badge through Accredible?

Where and how can I share my badge through Accredible?

Can I import badges issued from other platforms into Accredible?

What can I expect from taking a SnowPro Practice Exam?

What is the format of a SnowPro Practice Exam?

What is the cost of a SnowPro Practice Exam?

What will the experience be like to take a SnowPro Practice Exam?

If I do well on a SnowPro Practice Exam, am I guaranteed to pass the live SnowPro Certification for the same exam series code?

How will score reports be delivered for SnowPro Practice Exams?

What is SPN Learn?

How do I access SPN Learn?

How do I view the courses?

What is available on SPN Learn?

Where do I submit feedback and suggest new course ideas for SPN Learn?

What is the difference between SPN Learn and Snowflake University?

Why does it require me to login again when I click to enroll in a course?

Why can't I click the back button on my browser to return to the SPN Learn homepage?