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CONTACT US

 Education & Training Support 

For Snowflake Education & Training Support, please submit a case to be routed to the appropriate team to assist you further.  

An Education team member will respond as soon as possible.  Non-urgent requests will receive a response within 1-2 US business days. 

Additional Support

Trouble logging in to Snowflake University (learn.snowflake.com) to view our On-Demand courses?

Please visit Getting Started with Snowflake University

Instructions to log in to Snowflake Education (training.snowflake.com) to purchase Instructor-Led Training and On-Demand courses:

Snowflake Customers

Login or create a  Snowflake Community account.

Snowflake Partners

Browse and access courses on training.snowflake.com

Note: If you do not have SPN credentials, please visit the Snowflake Partner Network and select “Not a member?” in the lower right-hand corner. 

Snowflake Employees

  • Log in to training.snowflake.com via the SeerTech tile in your OKTA portal

Note: If you do not have the SeerTech tile present, then please submit a ticket with IT via The Lift. 

Updating Your Email Address 

Write to community@snowflake.com. The Community team manages your Community account, which uses SSO to get you logged in to Snowflake University. Do not copy multiple email addresses.  

Snowflake Trial Account/Lab Account Support

Trouble setting up a Snowflake Trial Account?

Submit a Support Case.  The Snowflake Support team manages all Snowflake Trial Accounts.

Trouble logging in to your Snowflake Trial Account?

Submit a Support Case.  The Snowflake Support team manages all Snowflake Trial Accounts.  Do NOT mention training or education, this can cause them to send you back to us.  Trial Accounts are trial accounts regardless of whether you are using them for training or a webinar, or anything else. 

Still Unsure? Please submit a case to the educational team to be routed to the appropriate team to assist you further.