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CONTACT US

Snowflake Education Services has a number of email addresses. Please find the email address that best fits your needs. 

Please do not copy more than one email address per email. If you choose the wrong email address, we will be sure to forward your email to the appropriate address and get you the answers you need. 

 A team member will respond as soon as possible. Non-urgent requests will receive a response within 1-2 US business days.  

Questions about:

Trouble Logging In 

Trouble with setting up a Snowflake Trial Account or Logging In to Your Trial Account?
Write to support@snowflake.com. Do NOT mention training or education, this can cause them to send you back to us. Trial Accounts are trial accounts regardless of whether you are using them for training or a webinar, or anything else. 

Trouble Logging into Snowflake University or Courses?
Write to community@snowflake.com - they manage your Community account, which uses SSO to get you logged in to Snowflake University. 

Updating Your Email Address
Write to community@snowflake.com - they manage your Community account, which uses SSO to get you logged in to Snowflake University. 


Still not sure? Start with SnowflakeUniversity@snowflake.com and we'll get your question where it needs to go.