Education & Training Support
For Snowflake Education & Training Support, please submit a case to be routed to the appropriate team to assist you further.
An Education team member will respond as soon as possible. Non-urgent requests will receive a response within 1-2 US business days.
Trouble logging in to Snowflake University (learn.snowflake.com) to view our On-Demand courses?
Instructions to log in to Snowflake Education (training.snowflake.com) to purchase Instructor-Led Training and On-Demand courses:
Note: If you do not have SPN credentials, please visit the Snowflake Partner Network and select “Not a member?” in the lower right-hand corner.
- Log in to training.snowflake.com via the SeerTech tile in your OKTA portal
Note: If you do not have the SeerTech tile present, then please submit a ticket with IT via The Lift.
Updating Your Email Address
Snowflake Trial Account/Lab Account Support
Trouble setting up a Snowflake Trial Account?
Submit a Support Case. The Snowflake Support team manages all Snowflake Trial Accounts.
Trouble logging in to your Snowflake Trial Account?
Submit a Support Case. The Snowflake Support team manages all Snowflake Trial Accounts. Do NOT mention training or education, this can cause them to send you back to us. Trial Accounts are trial accounts regardless of whether you are using them for training or a webinar, or anything else.
Still Unsure? Please submit a case to the educational team to be routed to the appropriate team to assist you further.