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CONTACT US

 

Education & Training Support 

All Education & Training support questions can be sent via THIS FORM.  

An Education team member will respond as soon as possible. Non-urgent requests will receive a response within 1-2 US business days. 

Additional Support

Trouble logging in to Snowflake University (learn.snowflake.com) to view our On-Demand courses?

Please visit Getting Started with Snowflake University


Instructions to log in to training.snowflake.com, our Instructor-Led Training and e-commerce platform:

Snowflake Customers

Snowflake Partners

Note: If you do not have SPN credentials, please visit the Snowflake Partner Network and select “Not a member?” in the lower right-hand corner. 

Snowflake Employees

Note: If you do not have the SeerTech tile present, then please submit a ticket with IT via The Lift. 


Updating Your Email Address 

Write to community@snowflake.com. The Community team manages your Community account, which uses SSO to get you logged in to Snowflake University. Do not copy multiple email addresses.  


Snowflake Trial Account/Lab Account Support

Trouble setting up a Snowflake Trial Account?

Write to support@snowflake.com. The Snowflake Support team manages all Snowflake Trial Accounts.


Trouble logging in to your Snowflake Trial Account?

Write to support@snowflake.com. Do NOT mention training or education, this can cause them to send you back to us. Trial Accounts are trial accounts regardless of whether you are using them for training or a webinar, or anything else. 


Still Unsure? Fill out THIS FORM and we'll get your question or issue routed to the right team.